LEGAL

Return and Refund Policy

We want you to be completely satisfied with your purchase from flamelightes.com. Please review our refund and cancellation policy below to understand your options.nn

At flamelightes.com, we stand behind the quality of our products. If you are not satisfied, we make the return process as straightforward as possible.nn

Within 24h

Cancellation Windown

5u20137 Business Days

Refund Processingn

7 Days

Eligibility Windown

At Design Lights Happiness, accessible through flamelightes.com, we want every customer to feel completely satisfied with their purchase, and we understand that sometimes a product may not meet your expectations or may arrive damaged, which is why we have created a simple and customer-friendly return and refund process. If you wish to return a product, you may do so within 7 days of delivery, provided that the item is unused, unburned, and returned in its original packaging along with any accompanying materials, as this ensures the product remains in a condition suitable for return. In the unfortunate event that your candle arrives damaged during shipping or is found to be defective upon arrival, we will gladly accept the return and offer either a replacement or a full refund, depending on your preference, though we kindly ask that customized or personalized candles be excluded from this policy unless they are genuinely defective. To begin the return process, simply reach out to our team through the Contact Us page or via email within the specified 7-day window, providing your order number along with clear photographs of the product if it is damaged or defective, and once our team reviews and approves your request, we will guide you through the next steps for returning the item safely. Once the returned product has been received and thoroughly inspected by our team, we will process your refund promptly, and the approved amount will be credited back to your original payment method within 5 to 7 business days, ensuring a smooth and transparent transaction. Please note that any shipping charges incurred during the original purchase are generally non-refundable, unless the return is a direct result of an error on our part, such as sending a damaged or incorrect item, in which case we will take full responsibility for any associated costs. If you would prefer an exchange rather than a refund, we are happy to accommodate this request as well, subject to the availability of stock at the time of your return, and we encourage you to mention this preference when initiating your return request so that we can process it accordingly. It is important to note that certain items, including sale or clearance products, gift cards, and any products that have been damaged due to misuse after delivery, are not eligible for return or refund under this policy, as these fall outside the standard terms we are able to offer. We understand that navigating a return process can sometimes feel confusing or stressful, which is why our dedicated support team is always available and ready to assist you with any questions, concerns, or clarifications you may have regarding your order, its eligibility for return, or the status of your refund. Ultimately, our goal is to ensure that every interaction you have with Design Lights Happiness, from the moment you place your order to the moment any return or refund is completed, reflects the same warmth, care, and quality that we strive to bring into your home through our handcrafted candles, and we remain fully committed to making this process as fair, transparent, and hassle-free as possible for each and every customer. Return and Refund Policy ​Return and Refund Policy ​Return and Refund Policy ​Return and Refund Policy ​Return and Refund Policy ​Return and Refund Policy ​Return and Refund Policy ​Return and Refund Policy ​Return and Refund Policy ​Return and Refund Policy ​

1. Return Eligibilityn

  • Returns must be initiated within 7 days of the delivery date.
  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.
  • A valid proof of purchase (order ID or receipt) must accompany the return request.
  • Products that show signs of use, damage, or alteration will not be accepted for return.

2. Refund Eligibilityn

Refunds are available under the following conditions:nn

  • The item is returned within 7 days of delivery.
  • The product is unused, undamaged, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is provided.
  • The item is not listed under non-refundable categories (see Section 4).

3. Refund Processn

  • Once we receive and inspect the returned item, we will notify you of the refund status.
  • Approved refunds will be processed to your original payment method within 5u20137 business days.
  • Shipping charges are non-refundable unless the return is due to a product defect or our error.
  • Return shipping costs are borne by the customer, unless the item is defective or incorrect.

4. Return Shippingn

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service; we are not responsible for lost return shipments.
  • If a return is due to our error (wrong or defective item), we will provide a prepaid return label.

5. Non-Refundable Itemsn

The following items are not eligible for refunds:nn

  • Items damaged due to misuse or improper handling.
  • Products with removed or tampered labels/seals.
  • Gift cards or store credit.
  • Sale or clearance items marked as final sale.

6. Condition of Returned Itemsn

  • Accepted Returns
  • Unused and undamaged items
  • Original packaging intact
  • All accessories included
  • Within 7-day return window
  • Not Accepted
  • Used or damaged items
  • Missing original packaging
  • After 7-day return window
  • Final sale items

7. Contactn

📧 refunds/return@flamelightes.com

🌐 www.flamelightes.com

🕐 Response within 24 business hours

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